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FAQS
Find everything you need to know about our products, shipping, warranty, and our commitment to sustainability.
Where do you ship?
We ship all across Europe, including all the Canary Islands (Gran Canaria, Tenerife, Fuerteventura, Lanzarote, La Palma, La Gomera, and El Hierro). Check our Shipping Policy for estimated delivery times and costs for each island and mainland destination.
How long does shipping take?
Delivery times vary depending on location:
Mainland Spain: 2–5 business days
Canary Islands: 5–7 business days
Once your order is shipped, you will receive an email with a tracking number so you can monitor your package in real time.
How much does shipping cost?
Shipping costs depend on the item and delivery destination. In the Canary Islands, we apply the corresponding inter-island shipping rates (including IGIC). The exact cost will be calculated at checkout.
Can I return a product?
Yes! We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 14 days. The item must be in the same condition as received (without signs of use and in its original packaging). Check our Return Policy for more details.
Do the products come with a warranty?
Yes! Every product comes with a limited warranty covering manufacturing defects and major functional issues. The warranty period depends on the item: Boards, kites, wings, and foils generally come with a 12-month warranty; accessories and components are covered for 6 months. Check each product’s page to see its specific warranty period.
What if my product arrives damaged?
If your item is damaged during shipping, please contact us immediately with photos of the package and product to atencionalcliente@flexstorecanarias.com. We’ll arrange a replacement or provide a full refund at no additional cost to you.
How does Flexstore contribute to sustainability?
By giving water sports equipment a second life, we reduce the amount of waste in landfills and on Canaries beaches. Refurbishing equipment helps avoid CO₂ emissions associated with the manufacturing and transport of new products. Our commitment to the circular economy helps keep our coasts clean and protects the marine environment of islands like Tenerife, Gran Canaria, and Fuerteventura.
What happens to products that cannot be resold?
Items that don’t meet our resale standards are sent to specialized recycling centers in the Canaries or donated to surf schools and community projects. This way, we promote reuse and prevent waste from ending up on beaches or in landfills.
How can I contribute to the circular economy in the Canaries?
You can contribute in several ways:
Buy second-hand gear: by choosing refurbished products, you help reduce the demand for new production.
Sell or donate your used equipment: by bringing it to Flexstore or giving it to local training projects for surf, wing foil, and kitesurf.
Subscribe to Flex Up Canaries: by subscribing, you maximize gear usage and avoid unnecessary purchases.
Each of these actions reduces waste and creates a positive impact on our islands.
What Everyone Wants to Know
Flexstore is your Canarian marketplace for high-quality second-hand water sports equipment. We offer professionally refurbished gear (boards, kites, wings, foils y SUP) at the best prices, promoting a more sustainable way to enjoy your favorite sports.
All our products are second-hand but carefully inspected, refurbished if necessary, and fully functional. Each item includes a detailed condition description so you know exactly what you’re getting. In the Canary Islands, we inspect it closely before sending it to your doorstep.
Our team of professionals in Gran Canaria and Tenerife inspects, repairs, and certifies every product. We carry out durability tests, crack inspections, and performance checks in real surf and windfoil conditions on the Canary beaches.
