Privacy Policy– Flexstore Canarias
Last Updated: May 2025
1. Data Controller
Flexstore Canarias, with legal address at [Dirección], Fuerteventura, CIF [●], email [●].
2. Personal Data Collected
- Account and purchase data: name, address, email, phone, payment info (handled securely via Stripe/PayPal).
- Usage data: browsing behavior, pages visited, marketing preferences.
- Third-party sources: data from Meta, Google or ML models, if user consents.
3. Purposes & Legal Basis
- Order processing and fulfillment: product delivery, returns.
- Marketing & communications, if user consents.
- Customer support: answering queries and managing complaints.
- Legal compliance: transaction records, accounting, etc.
Basis: contract performance, user consent, and legal obligations.
4. Data Recipients
- Logistics providers: e.g., RGNR or Correos Express.
- Payment processors: Stripe, PayPal.
- Marketing tools: Klaviyo, MailChimp.
- Analytics & ads providers: Google Analytics, Meta pixel.
- IT cloud providers: hosting, backups.
No data is transferred outside the EU.
5. Data Retention
- Kept for up to 5 years post-order for tax and warranty compliance.
- Marketing data erased after 36 months of inactivity.
6. User Rights
You may request: access, rectification, deletion, restriction, objection, data portability, and withdraw consent.
Requests via email: hello@canaries.flexstoreworld.com
If unsatisfied, you can lodge a complaint with the Spanish Data Protection Agency (AEPD).
7. Cookies & Tracking
We use cookies for essential site functionality, analytics (Matomo/GA), remarketing (Meta, Google ads), and form preference storage.
You can manage or disable non-essential cookies from the consent banner or browser settings.
8. Security Measures
- SSL encryption on all pages.
- Payment data processed securely, never stored locally.
- Internal access restricted; only authorized personnel.
9. Children’s Data
We do not knowingly process data from individuals under 18. If discovered, the data will be deleted immediately.
